IN4760-1
Windows Administrator with sharepoint, active directory, IIS, MOSS, vmware esx, networking, cms, EMC SAN, group policies, TFS, exchange and MSF/MOF experience
Location: Columbia SC
Qty: 3
Duration: 12 Months
Under general supervision, the contractor will serve as support specialist reporting directly to the Network Infrastructure area of client. One main focus of this position is to supplement the current Service Level Agreement in accordance with the needs of the Agency’s application projects, migrations and related environment. These applications involve Internet technologies in Microsoft .Net Framework and related web enabled components. Support contractor must demonstrate an expert knowledge of SharePoint / MOSS, VMware, Windows 2003/2008 and IIS 6.0 / 7.0. General duties include managing Windows 2003 and 2008 Servers, VMware ESX, Active Directory, SharePoint, .net migrations. Must know how to script/code and automate administrative tasks. Must effectively research and provide guidance leading to solutions with our strategic direction initiatives, monitoring network infrastructure and security, assisting in supporting disaster recover/failover scenarios. Engineer must be a team player that ensures the stability and integrity of network, data and server services through monitoring, maintenance, support, and optimization of all server and infrastructure systems. This individual has 24/7 on-call responsibilities shared with the group.
The following areas of DOR also need assistance in support, but these are not a requirement to apply for this position. Experience in these areas would be a plus: MS Content management system, Provisioning server, SharePoint 07/10, Exchange 03/07/10, EMC SANs, and Group Policies, Team Foundation.
GENERAL RESPONSIBILITIES
Non-Technical
- Effectively interact and communicate with peers to Director-level IT professionals.
- Provide feedback to team regarding product issues, enhancements and new features.
- Must have initiative, drive and be a self-starter.
- Ability to ask pertinent questions of others.
- Proactively seek to identify, communicate and implement process related improvements.
- Effectively manage multiple tasks and activities concurrently and able to provide periodic status updates to key stakeholders
- Collaborate extensively with peers and management to resolve client issues while actively contributing to a growing knowledge network that improves the effectiveness of our team and the information available to our clients.
- Prioritize numerous issues of varying severity, and effectively manage the resolution of all issues within accepted service levels. This includes ownership of the data entered into the Helpdesk system and appropriately updating both client and appropriate employees of status of all issues on a timely basis.
- Good customer skills, be attentive to detail, and responsive to customer tickets.
Technical
- Troubleshoot and recommend technical solutions for customer issues related to software setup and configuration.
- Develop workaround solutions as appropriate.
- Monitor and assess current systems and recommend hardware and software enhancements
- Act as technical resource for other IT analysts and business units by resolving complex computer equipment and systems problems
- Diagnose and resolve problems related to hardware, software, or operator error, and resolve or repair
- Escalate complex problems to other groups, Help Desk, or vendors for resolution or for support under maintenance agreements; oversee vendor work
- Install, configure, test, monitor, and maintain system and application hardware, software, and peripherals for users; install and configure servers in collaboration with WAN group
- Perform equipment and software upgrades
- Lead and execute small projects
- Maintain familiarity with current computer and network products
- Adhere to corporate information security guidelines and promote information security among coworkers
- Qualified candidate will be responsible for performing root cause analysis/resolution.
- Performs other duties and special projects as assigned.
SKILLS REQUIRED:
- At least 10 years experience in Information Technology
- Windows Server 2003 and 2008
- Expert ability to code scripts for automation of adminstrative tasks
- Expert in IIS 6.0/7.0.
- Sharepoint 2007 / MOSS administration,
- Active Directory administration
- VMware ESX administration
- Experience with Windows 2008
- Hands-on technical knowledge of network and server operating systems
- Working technical knowledge of current network hardware, protocols, and Internet standards, including TCP/IP, WINS and DNS, DHCP.
- Experience in developing and maintaining documentation for policies, procedures, and best practices.
- Experience in monitoring infrastructure systems for Windows environments
- Strong interpersonal, written, and oral communication skills a must.
- Able to conduct research into infrastructure issues and products as required.
- Leading effective team meetings
- Ability to present ideas in user-friendly language.
- Highly self motivated and directed, with keen attention to detail.
- Proven analytical and problem-solving abilities.
- Experienced hardware troubleshooting.
- Able to effectively prioritize tasks in a high-pressure environment.
- Strong customer service orientation.
- Experience working in a team-oriented, collaborative environment.
- The ability to lift and transport moderately heavy objects up to 50 lbs, such as servers and peripherals.
SKILLS PREFERRED:
Highly Preferred
- Windows 2003/2008
- Active Directory management
- VMware Esx 3.x
- Support of web-based applications for internal (intranet) and external (Internet) sites.
- SharePoint 2007, 2010 and Windows Sharepoint Services
Preferred
- Current industry certifications
- Microsoft Content, Management Server (CMS)
- Exchange 2003, 2010
- Emc San
- Group Policies
- Experience with designing web pages
- Familiarity with Microsoft Solutions Framework (MSF) and Microsoft Operations Framework (MOF)
- Experience and working knowledge of backup products and methodologies.
- Knowledge of Virtual Machine operation, strengths, and weaknesses.
- Team Foundation
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