Location: Columbia SC
Duration: 11 months
Positions: 1
Specific Duties and Responsibilities:
One main focus of this position is to supplement the current Service Level Agreement in accordance with the needs of the SCBOS’s application projects, migrations and related environment. These applications involve Internet technologies in Microsoft .Net Framework and related web enabled components. Support contractor must demonstrate an expert knowledge of Citrix, VMWare and Windows 2003/2008. General duties include managing Windows 2003 and 2008 Servers, VMware ESX 3.x, Active Directory, effectively researching and provide guidance leading to solutions with our strategic direction initiatives, monitoring network infrastructure and security, assisting in supporting disaster recover/failover scenarios. Engineer will be a team member that ensures the stability and integrity of network, data and server services through monitoring, maintenance, support, and optimization of all server and infrastructure systems. This individual has 24/7 on-call responsibilities shared with the group.
- Troubleshoot and recommend technical solutions for server and network issues on the SCBOS platform – production, test, development, disaster recovery
- Develop workaround solutions as appropriate.
- Monitor and assess current systems and recommend hardware and software enhancements
- Act as technical resource for other IT analysts and employees by resolving complex computer equipment and systems problems
- Diagnose and resolve problems related to hardware, software, or operator error, and resolve or repair
- Escalate complex problems to other groups, Help Desk, or vendors for resolution or for support under maintenance agreements; oversee vendor work
- Install, configure, test, monitor, and maintain system and application hardware, software, and peripherals for users; install and configure servers in collaboration with WAN group
- Perform equipment and software upgrades
- Maintain familiarity with current computer and network products
- Adhere to corporate information security guidelines and promote information security among coworkers
- Qualified candidate will be responsible performing root cause analysis/resolution.
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Performs other duties and special projects as assigned.
Skills
Required
- At least 5 years experience in Information Technology
- Experience with Active Directory administration
- Experience with Windows 2008 R2
- Expert knowledge of networking, firewalls, configurations, and routing
- Experienced in implementing and supporting Disaster Recovery sites
- Hands-on technical knowledge of network and server operating systems
- Working technical knowledge of current network hardware, protocols, and Internet standards, including TCP/IP, and DNS, DHCP.
- Experience in monitoring infrastructure systems for Windows environments
- Ability to craft proactive and automated scripts and tools
- Windows 2003/2008
- Active Directory management
- Experience with Virtual Environments, Knowledge of VM operation, strengths, and weaknesses.
- Extensive working knowledge of Internet protocols, tools and techniques including but not limited to:
o Internet Information Server,
o Server operating systems installation and configuration,
o Internet security,
o Virtual Private Networking (VPN),
o TCP/IP, Local Area Networks (LAN),
o Wide Area Networks (WAN),
- Dell Equipment, Dell SANS, SANs
- Experience with VMware ESX administration
- Experience in developing and maintaining documentation for policies, procedures, and best practices.
- Strong interpersonal, written, and oral communication skills a must.
- Able to conduct research into infrastructure issues and products as required.
- Leading effective team meetings
- Ability to present ideas in user-friendly language.
- Highly self motivated and directed, with keen attention to detail.
- Proven analytical and problem-solving abilities.
- Experienced hardware troubleshooting.
- Able to effectively prioritize tasks in a high-pressure environment.
- Strong customer service orientation.
- Experience working in a team-oriented, collaborative environment.
- The ability to lift and transport moderately heavy objects up to 50 lbs, such as servers and peripherals
Highly Preferred
- Current industry certifications for Microsoft and Cisco
- Experience and working knowledge of backup products and methodologies. Support of web-based applications for internal (intranet) sites and external (Internet) sites.
- Knowledge of software development lifecycles and migrations from different environments, such as development, production, etc…
Preferred
- Microsoft Office 2007 Professional
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