Help Desk Technician with Mainframe operations, TSO, OS/390, JES2, CISCO administration, unin/linux, call center and MS Office experience

IN4849-1

Help Desk Technician with Mainframe operations, TSO, OS/390, JES2, CISCO administration, unin/linux, call center and MS Office experience

Location: ANDERSON SC

Duration: 6+ Months  

Positions: 1

THIS WILL BE A 6-MONTH CONTRACT WORKING IN THE NETWORK OPERATIONS CENTER WITH THE POSSIBILITY OF EXTENSION.

DAILY DUTIES / RESPONSIBILITIES:

This position is responsible for monitoring the scheduling, performance and availability of the production environments and services maintained by Clemson Computing and Information Technology. Controls computer resources to ensure efficient resource utilization and timely completion of all tasks and critical production job streams. Initiates operating system, application, or job recovery tasks when necessary. Insures all production output processing is handled properly, including proper forms alignment, correct output verification and timely distribution. Position will be responsible for operating the global monitoring consoles for the University's services, systems, networks, external networks and partner environments; responsible for the coordination and reporting of all scheduled and unscheduled maintenance events, communications with the University and reporting environments for all production services; responsible for adhering to documented policies and procedures from management and IT system, application and database administrators in reporting, managing and resolving service outages, and following standards across the organization in terms of service requirements, documentation and reporting. 

REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):

MICROSOFT/BASIC PC SKILLS, MS OFFICE

SOFT SKILLS REQUIRED: EFFECTIVE COMMUNICATION SKILLS (WRITTEN AND ORAL), ADAPTABILITY, SELF-MOTIVATION, PROBLEM SOLVING, ANALYTICAL THINKING, TIME MANAGEMENT, ABILITY TO WORK EFFECTIVELY IN A STRESSFUL ENVIRONMENT, CUSTOMER FOCUSED, DETAIL ORIENTED, TEAM PLAYER

PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):

CALL CENTER OPERATIONS, INCIDENT MANAGEMENT, MAINFRAME OPERATIONS, TSO, OS/390, JES2, DATA CENTER OPERATIONS, TCP/IP, CISCO HARDWARE ADMINISTRATION, UNIX/LINUX, ADOBE ACROBAT 

REQUIRED EDUCATION: HIGH SCHOOL DIPLOMA AND EXPERIENCE IN OFFICE AUTOMATION SYSTEMS, DATA COMMUNICATION SYSTEMS, INSTALLATION, OPERATION, REPAIR, OR PROCESSING OF INFORMATION IN A DATA PROCESSING ENVIRONMENT.

Criminal Record

Drug Screening

Professional Reference

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