IN4817-1
Network Engineer with cisco, borcade, vmware, windows server/active directory administration, vpn/lan/wan, SAN, internet security, sharepoint and project management experience
Location: Columbia SC
Duration: 12 Months
The intent of this work order is to provide implementation and maintenance support on network and networked systems at the client. Key areas are virtual Private Networking (VPN), TCP/IP, Local Area Networks (LAN), Wide Area Networks (WAN), and Internet security. Individual will administer networking, firewalls, configurations, and routing, and security of agency components.
Under general supervision, the contractor will serve as support specialist reporting directly to the client. These applications involve Internet technologies in Microsoft .Net Framework and related web enabled components. Support contractor must demonstrate an expert knowledge of Cisco, Brocade, and Industry Leading Network components. Advanced knowledge of VMWare and Windows 2003/2008. General duties include managing internal agency network for agency and branch offices, effectively researching and provide guidance leading to solutions with our strategic direction initiatives, monitoring network infrastructure and security, assisting in supporting disaster recover/failover scenarios. Engineer will be a team member that ensures the stability and integrity of network, data and server services through monitoring, maintenance, support, and optimization of all server and infrastructure systems. This individual has 24/7 on-call responsibilities shared with the group.
The following areas of client also need assistance in support, but these are not a requirement to apply for this position. Experience in these areas would be a plus: SANs, Group Policies, VB scripting, Microsoft Exchange, Sharepoint, Project.
GENERAL RESPONSIBILITIES
Non-Technical
- Effectively interact and communicate with peer to Director-level IT professionals.
- Provide feedback to team regarding product issues, enhancements and new features.
- Must have initiative, drive and be a self-starter.
- Ability to ask pertinent questions of others.
- Proactively seek to identify, communicate and implement process related improvements.
- Effectively manage multiple tasks and activities concurrently and able to provide periodic status updates to key stakeholders
- Collaborate extensively with peers and management to resolve client issues while actively contributing to a growing knowledge network that improves the effectiveness of our team and the information available to our clients.
- Prioritize numerous issues of varying severity, and effectively manage the resolution of all issues within accepted service levels. This includes ownership of the data entered into the Helpdesk system and appropriately updating both client and appropriate employees of status of all issues on a timely basis.
- Good customer skills, be attentive to detail, and responsive to customer tickets.
Technical
- Troubleshoot and recommend technical solutions for customer issues related to software setup and configuration.
- Develop workaround solutions as appropriate.
- Monitor and assess current systems and recommend hardware and software enhancements
- Act as technical resource for other IT analysts and business units by resolving complex computer equipment and systems problems
- Diagnose and resolve problems related to hardware, software, or operator error, and resolve or repair
- Escalate complex problems to other groups, Help Desk, or venclients for resolution or for support under maintenance agreements; oversee venclient work
Criminal Record
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