Desktop Support Technician (Win/Linux/Mac) with Novell, Active Directory (MSAD), networking, remote support, security profiles, MS Exchange and Windows Server experience

IN001714

Desktop Support Technician (Win/Linux/Mac) with Novell, Active Directory (MSAD), networking, remote support, security profiles, MS Exchange and Windows Server experience

Location:  Raleigh NC

Duration: 12 months

Positions: 1

 

North Carolina’s Office of Information Technology Services (OITS) is seeking to fill a short term (approx 12 month) contractor position to provide Desktop Support (Windows/Linux/MAC) for the migration of directory services to state agencies and also technical support of migrating client desktop computing equipment to an Enterprise Active Directory solution. Source directory environments include both Novell and Active Directory.

The selected candidate MUST possess knowledge of client hardware, software and active directory architecture requirements as well as the ability to manage the migration processes; ensuring migration processes are efficient and effective.

Duties include, but are not limited to:

• Adding desktop computing devices to a Microsoft Domain Environment from either Novell or Active Directory

• Creating, copying, and migrating user related desktop profiles on Microsoft Client Machines

• Understand manually mapped network drives, shortcut links, and basic desktop functionality

• Troubleshoot desktop related issues;

• Respond to end user support issues in a timely and professional manner

• Diagnose and resolve requests utilizing remote assistance

• Remote and desk-side installation of various software packages, engineering tools, and patches

• Provide support of Windows, MAC and Linux platforms

• Provide desk side support of desktops, laptops, Personal Data Assistant Devices, peripherals, printers

• Documents all end user interactions

• Recover data from hard disk drives and /or perform data migrations

• Knowledge of home router and switch equipment and configurations

• Troubleshoot network printer issues

• Provide regular status reporting

• Thorough understanding of the following:

• User profiles and profile structure for Microsoft Windows XP, Vista, and 7

• User profile location, profile configuration - preferences in the Microsoft Windows XP, Vista, and 7 operating systems and where these preferences are stored in the Registry Hive and user profile directory

• Windows O/S, Active Directory, Novell

 

Knowledge, Skills, and Abilities Requirements:

Ability To:

• Troubleshoot and configure application specific settings related to user profile preferences

• Trouble shoot and resolve hardware/peripheral/software problems

• Trouble shoot client side MS Exchange and Active Directory problems

• Troubleshoot network port/wireless connectivity issues

• Follow through, and document issues and resolutions

• Follow procedures and protocols as outlined by Senior Management

• Follow through, and document issues and resolutions

• Working knowledge of MAC O/S X

• Experience migrating workstation clients with domain, local (workgroup), and/or roaming user profiles from a Novell Workgroup environment, or legacy Active Directory domain, to a Windows Server 2008 R2 Enterprise Active Directory forest.

• Exceptional customer service and communication skills

Education:

• High School Degree, or GED

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