IN001731
Desktop Support Technician (A+/MCP) with Windows, MS office, Novell Netware, Active Directory, LANDesk and remote support experience
Location: Raleigh NC
Duration: 6 months
Positions: 1
The client is seeking to fill a short-term (6 month maximum) contractors to assist with the deployment of new hardware (desktops and laptops). Additionally, this resources may be needed to perform some desktop support duties.
Duties Include:
• Make contact with customers to arrange deployment schedule
• Image workstations to departmental specifications
• Install additional software as needed
• Physically move each completed system to the assigned office location.
• Migrate user data, settings and applications from old hardware to new hardware
• Verify user has access to network resources as required (including wireless capabilities)
• Provide basic instruction to user as needed
• Verify functionality of new system
• Remove old system as required
• Provide updates for inventory controls
Required:
• Experience providing upgrades and migrations of pc new hardware to end users
• Minimum of 2 year’s current work experience providing support of the following:
o Desktops and local/networked printers
o Microsoft operating systems, MS Office and MS Exchange
o Novell Netware
o Active Directory
• A+ Certification
• Excellent written and oral communication skills
• Planning and organization skills
• Excellent customer service skills and phone etiquette
• Attention to detail
• Ability to perform diagnostics on software and/or hardware
• Ability to resolve routine and non-routine problems independently and in consultation with technical lead, peers and vendors
Preferred:
• Experience using remote control software to provide desktop support
• MCP Certification
• LANDesk experience
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