Helpdesk Technician with MS Exchange, anti virus/spam, email/IMAP, blackberry/BES, NearPoint, Securence, MainMan, active sync, Adobe WebConnect and government experience

IN001601 

Helpdesk Technician with MS Exchange, anti virus/spam, email/IMAP, blackberry/BES, NearPoint, Securence, MainMan, active sync, Adobe WebConnect and government experience

Location: Raleigh, NC

Duration: 4months

Knowledge, Skills, and Abilities Requirements:

Required Experience: • Minimum of 3 years of experience in information systems application support with a demonstrated concentration of experience in e-mail/calendar and email archiving systems • Experience with Microsoft Exchange 2003 and higher e-mail systems, Trend Micro anti virus/anti-spam solution • Experience working with various IMAP compliant e-mail software clients such as Outlook, Netscape, and Thunderbird • Prior experience achieving results with a group of technical analysts, as well as cultivating technology customer relationships • Experience supporting and maintaining an enterprise level, mission critical e-mail and/or e-mail archiving system • Experience supporting and fulfilling highly complex tape and archive restores and other related operational requirements of a highly confidential nature Required Abilities: • Ability to develop logical and systematic approaches to setting priorities, developing solutions, and implementing action plans • Demonstrated ability to cooperate with other related work teams and coordinate and work with other technical teams to design technical architecture for product • Demonstrated ability to plan, organize, and execute with strong problem solving skills Candidate Must Have: • Strong team-oriented interpersonal skills with a demonstrated ability to function as a consultant to executive branch agencies, Unified Communications clients, and others as needed • Excellent oral and written communication skills within a customer focused, business and/or technical context Preferred: • Experience supporting and operating an e-mail archiving system  • Prior product life cycle support experience as well as operational responsibilities for an email, email archiving and calendaring service

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