Helpdesk Support Engineer with MS Office, call center operations, mainframe operations, data center operations, networking and government experience

IN4515-1

Helpdesk Support Engineer with MS Office, call center operations, mainframe operations, data center operations, networking and government experience

Location: CLEMSON, SC 

Duration: 6 months

Positions: 1

SCOPE OF THE PROJECT:

THIS WILL BE A 6-MONTH CONTRACT WORKING IN THE NETWORK OPERATIONS CENTER AT CLEMSON WITH THE INTENT TO HIRE PERMANENTLY AT THE END OF THE CONTRACT.

DAILY DUTIES / RESPONSIBILITIES:

This position is responsible for monitoring the scheduling, performance and availability of the production environments and services maintained by Clemson Computing and Information Technology. Controls computer resources to ensure efficient resource utilization and timely completion of all tasks and critical production job streams. Initiates operating system, application, or job recovery tasks when necessary. Insures all production output processing is handled properly, including proper forms alignment, correct output verification and timely distribution. Position will be responsible for operating the global monitoring consoles for the University's services, systems, networks, external networks and partner environments; responsible for the coordination and reporting of all scheduled and unscheduled maintenance events, communications with the University and reporting environments for all production services; responsible for adhering to documented policies and procedures from management and IT system, application and database administrators in reporting, managing and resolving service outages, and following standards across the organization in terms of service requirements, documentation and reporting. 

REQUIRED SKILLS:

MICROSOFT/BASIC PC SKILLS, MS OFFICE

SOFT SKILLS REQUIRED: EFFECTIVE COMMUNICATION SKILLS (WRITTEN AND ORAL), ADAPTABILITY, SELF-MOTIVATION, PROBLEM SOLVING, ANALYTICAL THINKING, TIME MANAGEMENT, ABILITY TO WORK EFFECTIVELY IN A STRESSFUL ENVIRONMENT, CUSTOMER FOCUSED, DETAIL ORIENTED, TEAM PLAYER

PREFERRED SKILLS:

CALL CENTER OPERATIONS, INCIDENT MANAGEMENT, ISPF, MAINFRAME OPERATIONS, TSO, OS/390, JES2, DATA CENTER OPERATIONS, TCP/IP, CISCO HARDWARE ADMINISTRATION, UNIX/LINUX, ADOBE ACROBAT 

REQUIRED EDUCATION: 

HIGH SCHOOL DIPLOMA AND EXPERIENCE IN OFFICE AUTOMATION SYSTEMS, DATA COMMUNICATION SYSTEMS, INSTALLATION, OPERATION, REPAIR, OR PROCESSING OF INFORMATION IN A DATA PROCESSING ENVIRONMENT.

skills:

Basic PC Skills

Interpersonal Skills

Written Communication Skills

Adobe Acrobat

Customer Focused

Detail oriented

Teamwork

Analytical Skills

Call Center Operations

Network protocols

TSO

Windows

JES2

Linux

OS/390

UNIX

Microsoft

MS Office

ISPF

Network Hardware

TCP/IP

Documentation

Cisco

Agent Monitoring

Data Center Operations

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