IN001511
SAP CRM Consultant with ECC integration, Enterprise Portals, web channel CRM, ABAP user exits, business add-ins, BAPI, IDocs, Bdocs, RFC, FICO integration, WEB UI, grants management, BW, BOBJ, and Public Sector Grantor Management / Solution Manager experience
Location: Raleigh, NC
Duration: 12 months
Positions: 1
Description:
This position will provide technical and functional support for the CRM functions in NC Department of Transportaton's SAP environment. This environment services over 5,000 users and includes instances of ECC 6.0, BI 7.0, Business Objects, CRM, Enterprise Portal, Solution Manager, GRC, NWCE, and PI.
CRM support includes but is not limited to: providing guidance in aligning DOT''''s business processes with SAP functionality, performing functional configuration and customization, maintaining system integrity, and component integration with ECC and Portal. Additional responsibilities include writing functional and technical specifications, developing test plans & performing system testing.
Candidates need to have solid communication skills and will be responsible for mentoring and providing knowledge transfer to other SAP team members. All work will be performed on site at NCDOT unless approved by managemrnt. Standard work hours for NCDOT are Mon-Fri 8-5 pm unless vairation is approved by management.
REQUIRED:
CRM functional configuration experience with ECC integration
Understanding of specifications for CRM middleware plug-ins, real time experience on fucntional side of Enterprise Portals 5.0 & 6.0, web channel CRM 2007 and 7.0
Substantial understanding of CRM components and technical objects like ABAP user exits, business add-ins, BAPI's, Idocs, Bdocs, RFC requirements, middleware configurations, Web-UI customization & configuration, common middleware replications related to customer master, pricing conditions, product master, enhancements &
document replications such as CRM orders Business partner type customer, employee & contact person definition and replication between ECC & CRM. Design of organization structure and incorporating concepts such as Org data determination, partner determination, etc Hands-on middleware configuration for downloading the master data components, business partner data, product master, installed base & I-objects. Replication management including the order replications, FICO integration, service processes, etc Configure the WEB UI work links, direct links, etc., assignment to the business roles, using base customization concepts such as service orders, actions, status management, business partner data management, I-base management, surveys
Customization of item categories, item category determinations, work flow, processing claims, processing change requests, web requests in Grants Management. Business Warehouse integration work & work on BOBJ reports to sync with CRM dashboards by linking to the business roles Experience with writing functional specs, solution design, determining the logic for GAPS, testing & training
PREFERRED:
Public Sector Grantor Management and Solution Manager experience
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