IN4462-1
Desktop Support Engineer with A+ certification
Location:N.CHARLESTON, SC
Duration: 5 month (20 hrs/wk)
Positions: 1
Description:
Configures and installs software for IT users' desktops and laptops. Involved in the installation and rollout of new software packages, upgrades and new desktop hardware. Maintains desktop software and hardware; supports mobile workforce. Provides Tier 2 support to IT users for basic software and hardware of end-user computing and desktop-based LAN systems. Troubleshoots problems using scripts and checklists as guides. Escalates to Tier 3 support when necessary. Documents problems and resolutions. May perform end-user training. Strong customer service skills are important in this position. Participates in the testing and evaluation of new desktop packages and implements prototypes.
REQUIRED SKILLS:
A+ CERTIFIED COMPUTER SKILLS
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