IN001444
Business Analyst/Technical Writer with MS Office/Visio, SDLC, SharePoint and financial/tax/government Experience
Location: Raleigh, NC
Duration: 6 months
Positions: 1
Description:
The Department of Revenue (DOR) is seeking to fill a short term (approx. 6 month) assignment to provide Computer Systems Analysis Services. The selected candidate will be expected to possess an expert level pro process definition experience including knowledge of industry standards for process documentation and the ability to directly apply this knowledge in a fast-paced, large project environment.
Other Expected Abilities Include:
•Ability to elicit As-Is and To-Be process descriptions from business stakeholders and to accurately capture these processes
•Ability to review, edit, standardize, and revise process documentation prepared by others
•Ability to utilize Microsoft Word, PowerPoint, and Visio to document and diagram processes
•Ability to organize an integrated library of process documents and maintain versions using best practice methodologies.
Responsibilities for this analyst position include:
•Planning, organizing and conducting process definition activities and associated documentation of processes
•Provide assistance and mentoring for multiple teams of process definition and documentation staff Prepare accurate and detailed process documents including Standard Operating Procedures, Desk Instructions, and other process documents that are clear, concise, and consistent
•Coordinate with business units and IT staff working in a dynamic project environment.
Knowledge, Skills, and Abilities Requirements:
Minimum Training and Experience:
Four (4) year college degree, or equivalent training and experience
Required Skills:
•Advanced skills in MS Word and Excel
•Excellent verbal and written communication skills are required and the ability to interact professionally with a diverse groups, executives, managers, and subject matter experts
•Demonstrated experience documenting business processes at varying levels of detail
•Ability to analyze and document complex business processes
•Ability to think analytically and solve problems
•Experience planning and conducting process definition activities
•Ability to assist and mentor others in process definition and document activities
•Ability to gather and interpret relevant data and information
•Ability to understand technical designs and specifications
•Minimum of three (3) years of direct experience in writing Standard Operating Procedures and Desk Instructions in a technical environment
•Minimum of three (3) years of experience in planning and conducting a comprehensive process definition and documentation program within a large scale project environment
•Knowledge of industry standards for process definition and documentation including Standard Operating Procedures and Desk Instructions
•Experience working within Systems Development Life-Cycle (SDLC) projects
•Experience working on large, complex systems in a project environment
Preferred:
•Understanding of operational processes in financial or related business environment
•Knowledge of Microsoft SharePoint
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