IN001378
Business Analyst/Technical Writer with as-is/to-be/business process definition, operating procedures/desk instructions writing, SDLC, MS Office/Visio/SharePoint, and financial process experience
Location: Raleigh, NC
Duration: 6 months
Positions: 1
Description:
The Department of Revenue is seeking to fill a short term (approx. 6 month) contractor assignment to provide computer Systems Analysis Services. Expert level process definition experience is required, including knowledge of industry standards for process documentation and the ability to directly apply this knowledge in a fast-paced, large project environment.
Responsibilities will include:
•Planning, organizing and conducting process definition activities and associated documentation of processes
•Providing assistance and mentoring for multiple teams of process definition and documentation staff
•Prepare accurate and detailed process documents including Standard Operating Procedures, Desk Instructions, and other process documents that are clear, concise, and consistent. Coordinate with business units and IT staff working in a dynamic project environment
Skills:
•Advanced skills in MS Word, Excel, PowerPoint and Visio
•Excellent verbal and written communication skills
Ability To:
•Analyze and document complex business processes
•Think analytically and solve problems
•Assist and mentor others in process definition and documentation activities.
•Gather and interpret relevant data and information
•Understand technical designs and specifications
•Elicit As-Is and To-Be process descriptions from business stakeholders and accurately capture these processes
•Review, edit, standardize, and revise process documentation prepared by others
•Document and diagram processes utilizing Microsoft Word, PowerPoint, and Visio
•Organize an integrated library of process documents and maintain versions using best practice methodologies
•Interact professionally with a diverse groups, executives, managers, and subject matter experts.
Requirements/Knowledge/ Experience:
•Planning and conducting process definition activities.
•Demonstrated experience documenting business processes at varying levels of detail
•Knowledge of industry standards for process definition and documentation including Standard Operating Procedures and Desk Instructions
•Experience working within Systems Development Life-Cycle (SDLC) projects
•Experience working on large, complex systems in a project environment
•Knowledge of Microsoft SharePoint preferred but not required
Minimum Training and Experience:
•Four (4) year college degree, or equivalent training and experience.
•Minimum of (3) three years of direct experience in writing Standard Operating Procedures and Desk Instructions in a technical environment.
•Minimum of (3) three years experience in planning and conducting a comprehensive process definition and documentation program within a large scale project environment
Preferred:
•Understanding of operational processes in financial or related business environment
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