Desktop Technician with A+ certified computer skills / desktop software & hardware maintenance, installation and troubleshooting / scripting

 

IN

4199-1 - Desktop Technician with A+ certified computer skills / desktop software & hardware maintenance, installation and troubleshooting / scripting

 

Location:  SC

Duration: 3 months

Positions: 2

 

Job Description:

Configures and installs software for IT users' desktops and laptops. Involved in the installation and rollout of new software packages, upgrades and new desktop hardware. Maintains desktop software and hardware; supports mobile workforce. Provides Tier 2 support to IT users for basic software and hardware of end-user computing and desktop-based LAN systems. Troubleshoots problems using scripts and checklists as guides. Escalates to Tier 3 support when necessary. Documents problems and resolutions. May perform end-user training. Strong customer service skills are important in this position. Participates in the testing and evaluation of new desktop packages and implements prototypes.

Skills Required:

Category	Name	Required	Importance	Level	Last Used	Experience
A+ Certified	A+ Certified	No	1	Novice 3-4	Currently Using	2 - 4 Years
Administrative	Valid Drivers License	No	1	Novice 3-4	Currently Using	1 - 2 Years

 

** Must have own transportation to travel to different schools.

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