Desktop Support Technician (MCP/A+) with LAN/Networking, LANDesk imaging, Ghost, Netware, Active Directory (MSAD) and Government experience

IN001194 - Desktop Support Technician (MCP/A+) with LAN/Networking, LANDesk imaging, Ghost, Netware, Active Directory (MSAD) and Government experience

 

Location: Raleigh NC

Duration: 6 months

Positions: 1

 

The Department of Health and Human Services (DHHS) is seeking a short- term (6 month) contractor to perform the following tasks:

. Assist in the migration of desktop support and knowledge transfer from DHHS current seat management vendor . Assist in the testing vendor supplied procedures and standards for desktop support and participate in the revision/development of new documentation as appropriate for use by DHHS support staff . Provide desktop support to DHHS staff via remote desktop utilities and in person for Microsoft operating systems in a mixed Netware and Microsoft environment . Provide support for local/networked printers . Provide support for productivity software (MS Office, Adobe, etc.) . Provide support for e-mail (MS Exchange) . Provide support for Active Directory users . Provide support for PDA users . Create and deploy images, patches and software updates . Provide consulting on cost-effective implementations of microcomputer hardware and software using defined standards and specifications . Transfer knowledge and transition desktop support activities to state support staff . Provide status reports to technical lead . Other projects as assigned by management

 

Required:

Minimum 2 years experience providing support of the following:

1. Desktops and local/networked printers 2. LANDesk experience and LANDesk Imaging experience 3. Microsoft operating systems, MS Office and MS Exchange 4. Netware 5. Active Directory

 

Preferred

. Experience using remote control software to provide desktop support . MCP Certification . Ghost experience *State Government experience with Desktop Support Services

 

Other Required Experience / Skills:

. A+ Certification

. Excellent written and oral communication skills . Ability to assist in the development and testing of desktop support procedures and standards . Excellent customer service skills and phone etiquette . Attention to detail . Ability to perform diagnostics on software and/or hardware . Ability to resolve routine and non-routine problems independently and in consultation with technical lead, peers and vendors

 

 

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