Location: Charleston, South Carolina
Duration: 3 months
Positions: 1
Specific Duties and Responsibilities
Answer and provide technical support via tier 1 support desk.
Troubleshoots problems using scripts and checklists as guides.
• Provides highest level of technical support when necessary.
• Documents problems and resolutions.
• May perform end-user training.
• Strong customer service skills are important in this position.
• Participates in the testing and evaluation of new desktop packages and implements prototypes.
Job Description:
Configures and installs software for IT users' desktops and laptops.
Involved in the installation and rollout of new software packages, upgrades and new desktop hardware. Maintains desktop software and hardware; supports mobile workforce. Provides Tier 2 support to IT users for basic software and hardware of end-user computing and desktop-based LAN systems.
Troubleshoots
problems using scripts and checklists as guides. Escalates to Tier 3 support when necessary. Documents problems and resolutions. May perform end- user training. Strong customer service skills are important in this position.
Participates in the testing and evaluation of new desktop packages and implements prototypes.
The district will be closed the week of April 18 - 22. No work will be done this week. Also must have own transportation to travel from school to school.
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